Towards Quality Remote Library Resources and Services in Kenyan University Libraries

Abstract

University libraries in Kenya have undergone significant transformations due to exponential growth in student enrolment, the introduction of Open Distance Learning (ODL), and the impact of the COVID-19 pandemic. These changes have necessitated a shift from traditional to remote library services, leveraging technology to meet the needs of remote users. Despite these advancements, there is limited research on the quality, accessibility, and user satisfaction of remote library services in Kenyan universities. This study aims to evaluate the quality of remote library resources and services, identify challenges, and recommend strategies to enhance academic success in the digital age. The study aimed to: 1) establish the types of remote library resources and services offered in Kenyan universities, 2) assess the quality of these resources and services, and 3) identify challenges and recommend strategies for improvement. The study employed a convergent mixed-methods design, collecting data from 1,033 respondents (students, academic staff, and librarians) across eight Kenyan universities. Data were gathered through questionnaires and interviews, and analysed using SPSS version 27 and ATLAS.ti for qualitative data. The data was collected from April 2024 to December 2024. The findings revealed that 33.3% of users access remote library services occasionally, with the online catalogue/search being the most utilized service (66.9%). E-journal access (45.8%) and e-book borrowing (35.2%) were also prominent. However, user satisfaction varied, with 32.3% rating the online catalogue as "Good," while 20% rated reliability as "Very Poor." Virtual reference services were underutilized (22%), and document delivery services were used by only 15.6% of respondents. Librarians emphasized strategic leadership, budgeting, and staff training as critical to improving remote services. The study highlights the need for user-friendly remote library platforms, continuous updates to digital collections, and comprehensive user training. Addressing internet connectivity issues, enhancing technical support, and ensuring security and privacy are also crucial. Collaboration between librarians, academic staff, and students is essential for developing user-centric remote services. The findings underscore the importance of adapting library services to meet the evolving needs of remote users in the digital age.